Customer Service Virtual Assistant

Services

HIRE A QUALIFIED

Grow Your Business With 24/7 Customer Service & Support

Growth brings more customers—along with more support demands.
As your business scales, keeping up with customer inquiries becomes critical. But without the right support, managing live chats, emails, and help tickets can become a bottleneck—leading to slower response times, frustrated customers, and even negative reviews or churn.

That’s where a Customer Service Virtual Assistant from VAnatic can make all the difference. Our remote VAs handle everything from client communication, trouble ticket resolution, and live chat to inbox management and administrative support. Whether you need one assistant or full department-level staffing, we offer scalable solutions for both B2B and B2C companies—so you can handle every inquiry without missing a beat.

At VAnatic, we support growing businesses at every stage. We know how easily customer service gaps can stunt your momentum—which is why we’re committed to delivering reliable, experienced virtual assistants that empower you to scale without sacrificing service quality.

What A Customer Service Virtual Assistant Can Do For You

Customer Support & Communication

Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP

Ticket Management

Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction

Customer Feedback Management

Collect customer feedback via targeted surveys and other feedback initiatives
Monitor feedback and reviews from customers on social media platforms and review sites

Administrative Support

Screen incoming calls & emails, manage calendars, run reports, update CRM
Assist with customer training & education, issue resolution & prompt customer response

Schedule Management

Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
Assist in maintaining internal schedule to keep customer service on track

Testimonial

Top Reasons to Partner With Us

"Outstanding support from their virtual assistants. They are professional, prompt, and reliable. It’s like having an extra team member without the extra cost."

Client 1 Designation

"Partnering with this service has been transformative for my business. The team's professionalism and reliability are unmatched"

Client 2 Designation

"The virtual assistant services provided have been exceptional. They handle tasks efficiently, allowing me to focus on my core business activities. Highly recommended!"

Client 3 Designation

FAQ

Your Questions Answered

Find quick, clear answers to the most common questions about our virtual assistant services.

What services do your virtual assistants provide?

Our virtual assistants offer a wide range of services, including administrative support, social media management, email handling, customer service, and more.

How do I communicate with my virtual assistant?

You can communicate with your virtual assistant via email, chat, or video calls, depending on your preference and needs.

Are your virtual assistants available 24/7?

Our virtual assistants are available during regular business hours. However, we can arrange for after-hours support upon request.

Can I request a virtual assistant with specific skills?

We offer a wide range of group fitness classes, including yoga, pilates, Zumba, HIIT, spin, and strength training. Check our class schedule for more details.

Will I be matched with a virtual assistant suited to my specific needs?

Yes, we match you with a virtual assistant who has the skills and experience that best fit your requirements.

What is the process for hiring a virtual assistant?

Simply contact us with your needs, and we will match you with a suitable virtual assistant. You can then schedule a consultation to discuss your requirements in detail.

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